Join us for a pragmatic workshop to look at your Customer Experience (CX) objectives for 2019 and your action plan to achieve them.
What you will get from the workshop:
Often corporate strategy includes Customer Focus or Client Centricity and the task can be daunting to understand what is right for your organisation where you are with the resources and budget you have available.
The session will give you an overall roadmap of what a customer focussed strategy and plan might look like, but in the workshop, you will have the opportunity to personalise a roadmap that is practical for your situation.
You will be required to complete a CX maturity assessment questionnaire prior to the workshop to allow us to provide you with the right content and support as you gear up and get ready for 2019! (All its glory and challenges)
The BrandLove team loves creating beautiful artefacts to give to our clients and this workshop will be no different. You will take away a set of personalised worksheets where you can map the ideal roadmap for 2018!
- A month-by-month calendar of CX actions for 2019
- Maturity assessment feedback
- Stakeholder mappin
- Mapping of your company ecosystem and
- How it collaborates and co-creates to create a magnificent customer experience
Who is it for:
- Customer Experience transformation leaders
- Project managers, and
- People who what to get work done