Become a Customer Journey Designer 2 Day Course | 21 -22 May 2019 | Cape Town

R14,500.00 excluding VAT

Gain a solid and practical understanding of the power of journey mapping from idea to implementation. Grow your own toolkit with tried and tested tools and techniques.

Customer Persona development
Empathy mapping
Customer Immersion
Using Voice of the Customer (VOC)
Creating a customer war room
Customer Journey Design
From journey to implementation

In order to receive a certificate for this course, you are required to donate your time to a charity and design a journey with practical improvements for them.

10 in stock

Description

Gain a solid and practical understanding of the power of journey mapping from idea to implementation. Grow your own toolkit with tried and tested tools and techniques.

  • Customer Persona development
  • Empathy mapping
  • Customer Immersion
  • Using Voice of the Customer (VOC
  • Creating a customer war room
  • Customer Journey Design
  • From journey to implementation

In order to receive a certificate for this course, you are required to donate your time to a charity and design a journey with practical improvements for them.

Who is this for:

  • Business Analysts
  • Marketers
  • Consultants
  • Process Analysis
  • UX Designers
  • Industrial Designers

How to sell this to your boss:

The employee experience has become as important if not more important than the customer experience. As a HR professional, this course will enable me to influence more and to use the tools and techniques to deliberately design the experience of employees in the organisation. This course will also assist me in guiding and supporting leaders and the role that they play in the recruitment, selection and ongoing nurturing and growth of employees.

 

Event Details

Start date: May 22, 2019

End date: May 23, 2019

Start time: 09:00

End time: 17:00

Venue: Brandlove Ofiices, 88 4th Avenue, Boston, 7530

Phone: +27 21 948 2908

Email: hello@brandlove.co.za