This workshop will be an introduction to how to ignite the purpose passion and performance of individuals and teams.
If you are wondering how to get get people to live your brand and delight your customers, this workshop will give you a peak into how to align people’s and brand purpose.
From this course you will have insight into:
- Personal purpose and identity and the role of personal development and discovery and growth in a great employee experience.
- The role of context in a team and company strategy and how an individual contributes and takes ownership of their role in this. Understanding relationships and expectations from stakeholders in a team system
- How to connect with the customer at a deeper level through improved relationship with self, team and connection with the brand promise.
The session will be interactive and experiential and will provide participants with practical take-aways to improve their team and customer engagement.
Who is it for:
- HR Professionals
- Human Resources Practitioners
- Complaints Handling teams
- Customer Service teams