Workshop 4 of 4: Creating a Customer centric DNA – design an unrivalled employee experience – Cape Town

R3,500.00 excluding VAT

We have created a program to support your growth as a customer experience practitioner. Wether you are looking to write the Certified Customer Experience Professionals (CCXP) exam, or just looking to fast track your skills and experience, we would like to support you.

Most people are at different levels of experience when looking at the CX competencies required to write the CCXP exam. We evaluate where you are at present and give you a personalised plan to grow your skills and experience at your own pace in order to get ready for the certification exam.

This workshop will cover the following CCXP competencies:

  • Customer centric Culture
  • Employee Experience

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Description

We have created a program to support your growth as a customer experience practitioner. Wether you are looking to write the Certified Customer Experience Professionals (CCXP) exam, or just looking to fast track your skills and experience, we would like to support you.

Most people are at different levels of experience when looking at the CX competencies required to write the CCXP exam. We evaluate where you are at present and give you a personalised plan to grow your skills and experience at your own pace in order to get ready for the certification exam.

This workshop will cover the following CCXP competencies:

  • Customer centric Culture
  • Employee Experience

It is one of 4 workshops.

Here are the other workshops in this series. You can select a single workshop or the 4 workshops in the series.

Workshop 1:  Client Centric Strategy and Change

Workshop 2: The Business Case for Customer Experience

Workshop 3: Experience design and customer centred innovation

Workshop 4: Creating a Customer centric DNA

We have designed the workshops in such a way as to not take away too many hours from work and also to allow time to get practical experience in between workshops to end with a much fuller rounded knowledge and experience.

We have 12+ years experience in running CX transformation programs and have the battle scars to prove that we have not only designed better customer experiences but implemented a number of customer centred innovations across industries.

You will work in a team and will not only learn from your facilitator, but have the opportunity to learn from other CX professionals in other industries.

Email us for more information or attend one of our information sessions. Email: hello@brandlove.co.za.

Additional information

Date

26 October 2018

Event Details

Start date: October 26, 2018

End date: October 26, 2018

Start time: 09:00

End time: 13:00

Venue: 88 4th Avenue, Boston, Bellville, Cape Town

Phone: 0836038249

Email: hello@brandlove.co.za