Handling complaints with confidence | 1 Day workshop | 19 July 2019 | Cape Town

R4,500.00 excluding VAT

Join us for a survival boot camp that will equip you with skills to manage conflict in teams or with customers in more productive manners.

Is your job to rescue customers in distress? Calm them down? Change their journey from one of misery to one of understanding?

Do you need a bit of a boost to recharge your batteries and help you be the rock star of complaints?

Join us for a workshop where you will have the space to redesign some of your most frequent and sticky complaints. Rub shoulders with other industries and learn with and from people with the same challenges as you.

Walk away with practical skills, tools and techniques to make your life less stressful, create more understanding from your customers.

This workshop will look at methods, models and skills to improve engagement with customers.
You will get the opportunity to work individually and in groups and roleplay situations.
You will be invited to develop your personalised journey of recovering from service failures.
This workshop will be experiential and invite you to practice and participate and delve into the origins of emotions, how to better understand the anger and how to coach a customer out of a position of complaining to a place of contentment.

12 in stock

Description

Join us for a survival boot camp that will equip you with skills to manage conflict in teams or with customers in more productive manners.

Is your job to rescue customers in distress? Calm them down? Change their journey from one of misery to one of understanding?

Do you need a bit of a boost to recharge your batteries and help you be the rock star of complaints?

Join us for a workshop where you will have the space to redesign some of your most frequent and sticky complaints. Rub shoulders with other industries and learn with and from people with the same challenges as you.

Walk away with practical skills, tools and techniques to make your life less stressful, create more understanding from your customers.

This workshop will look at methods, models and skills to improve engagement with customers.
You will get the opportunity to work individually and in groups and roleplay situations.
You will be invited to develop your personalised journey of recovering from service failures.
This workshop will be experiential and invite you to practice and participate and delve into the origins of emotions, how to better understand the anger and how to coach a customer out of a position of complaining to a place of contentment.

This boot camp is presented by Chantel Botha is a brand and business innovator who obsesses over how customers connect with brands. She finds meaning in designing engaging customer experiences that creates value for brands and their patrons. Chantel guides brands on how to design their distinctive tone and emotions they want to evoke in spoken, written and digital communication. She helps both corporations and people find their purpose. She loves solving lots of small problems that make a big difference.
Her aim every day is to combine her skills and experience to grow her client’s businesses through showing them how to solve problems for their customers. Chantel Botha obtained a degree in business economics and computer science.

She writes for various publications and speaks at conferences around the globe. She transforms people through experiential education programmes and personal coaching. She is the founder and Chief Creative Officer of BrandLove.

 

Who is it for:

  • Complaints Handling teams
  • Customer Service teams who handle escalations

Event Details

Start date: July 19, 2019

End date: July 19, 2019

Start time: 09:00

End time: 17:00

Venue: Brandlove Ofiices, 88 4th Avenue, Boston, 7530

Phone: +27 21 948 2908

Email: hello@brandlove.co.za