We have created a program to support your growth as a customer experience practitioner. Wether you are looking to write the Certified Customer Experience Professionals (CCXP) exam, or just looking to fast track your skills and experience, we would like to support you.
Most people are at different levels of experience when looking at the CX competencies required to write the CCXP exam. We evaluate where you are at present and give you a personalised plan to grow your skills and experience at your own pace in order to get ready for the certification exam.
This workshop will cover the following CCXP competencies:
Voice of Customer Insights, Understanding & Action
Metrics Measurement and ROI
It is one of 4 workshops.
Here are the other workshops in this series. You can select a single workshop or the 4 workshops in the series.
We have designed the workshops in such a way as to not take away too many hours from work and also to allow time to get practical experience in between workshops to end with a much fuller rounded knowledge and experience.
We have 12+ years experience in running CX transformation programs and have the battle scars to prove that we have not only designed better customer experiences but implemented a number of customer centred innovations across industries.
You will work in a team and will not only learn from your facilitator, but have the opportunity to learn from other CX professionals in other industries.
Email us for more information or attend one of our information sessions. Email: email@example.com.