Upcoming Events

Certified Customer Experience Professional (CCXP) Information Session - Cape Town

August 30, 2018

After receiving lots of requests and questions from folks in Customer Experience roles asking me about the Certified Customer Experience Professional (CCXP) certification.... I decided to host a few information sessions to support people considering it. Some of the questions that I get:

  • What training can I do to be ready to write the exam?
  • Am I ready to write the exam?
  • Where can I get support and coaching to be better in my CX role?
  • What can the CCXP behind my name do for me? Will it help my career?
So, I will host a session where we can have an open discussion about the CCXP and deal with your questions and support you to make the best decision to help you on your journey. I can share with you my personal journey in getting the CCXP as well as my experience with running workshops and coaching for CX professionals. Please register since space in limited.

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Workshop 1 of 4: Client Centric Strategy and Organisational change - Cape Town

September 04, 2018

We have created a program to support your growth as a customer experience practitioner. Wether you are looking to write the Certified Customer Experience Professionals (CCXP) exam, or just looking to fast track your skills and experience, we would like to support you. Most people are at different levels of experience when looking at the CX competencies required to write the CCXP exam. We evaluate where you are at present and give you a personalised plan to grow your skills and experience at your own pace in order to get ready for the certification exam. This workshop will cover the following CCXP competencies:

  • Customer Experience strategy
  • Organisational adoption & accountability

Book ticket

Certified Customer Experience Professional (CCXP) Information Session - Johannesburg

September 11, 2018

After receiving lots of requests and questions from folks in Customer Experience roles asking me about the Certified Customer Experience Professional (CCXP) certification.... I decided to host a few information sessions to support people considering it. Some of the questions that I get:

  • What training can I do to be ready to write the exam?
  • Am I ready to write the exam?
  • Where can I get support and coaching to be better in my CX role?
  • What can the CCXP behind my name do for me? Will it help my career?
So, I will host a session where we can have an open discussion about the CCXP and deal with your questions and support you to make the best decision to help you on your journey. I can share with you my personal journey in getting the CCXP as well as my experience with running workshops and coaching for CX professionals. Please register since space in limited.

Book ticket

Workshop 2 of 4: The business case for Customer Experience - exploiting voice of the customer for disruption - Cape Town

October 09, 2018

We have created a program to support your growth as a customer experience practitioner. Wether you are looking to write the Certified Customer Experience Professionals (CCXP) exam, or just looking to fast track your skills and experience, we would like to support you. Most people are at different levels of experience when looking at the CX competencies required to write the CCXP exam. We evaluate where you are at present and give you a personalised plan to grow your skills and experience at your own pace in order to get ready for the certification exam. This workshop will cover the following CCXP competencies:

  • Voice of Customer Insights, Understanding & Action
  • Metrics Measurement and ROI
 

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Workshop 4 of 4: Creating a Customer centric DNA - design an unrivalled employee experience - Cape Town

October 26, 2018

We have created a program to support your growth as a customer experience practitioner. Wether you are looking to write the Certified Customer Experience Professionals (CCXP) exam, or just looking to fast track your skills and experience, we would like to support you. Most people are at different levels of experience when looking at the CX competencies required to write the CCXP exam. We evaluate where you are at present and give you a personalised plan to grow your skills and experience at your own pace in order to get ready for the certification exam. This workshop will cover the following CCXP competencies:

  • Customer centric Culture
  • Employee Experience

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Workshop 3 of 4: Experience design and customer centred innovation - Cape Town

November 22, 2018

We have created a program to support your growth as a customer experience practitioner. Wether you are looking to write the Certified Customer Experience Professionals (CCXP) exam, or just looking to fast track your skills and experience, we would like to support you. Most people are at different levels of experience when looking at the CX competencies required to write the CCXP exam. We evaluate where you are at present and give you a personalised plan to grow your skills and experience at your own pace in order to get ready for the certification exam. This workshop will cover the following CCXP competencies:

  • Experience design, Improvement and innovation

Book ticket