Customer Experience (CX) Masterclass – Gabarone, Botswana

R1,200.00 excluding VAT

This session is aimed at change agents and leaders with the task of transforming their organization to a more client centric organization through customer experience design and management. Whether you have only started the journey or have been on the journey for a while, this session will provide you with inspiration, practical advice and case studies of how successful companies worldwide have approached their customer experience efforts.

20 in stock

Description

This session is aimed at change agents and leaders with the task of transforming their organization to a more client centric organization through customer experience design and management. Whether you have only started the journey or have been on the journey for a while, this session will provide you with inspiration, practical advice and case studies of how successful companies worldwide have approached their customer experience efforts.

The workshop will cover the topics below:

  • The components of the enterprise experience
  • Where do I start transforming my organisation
  • How to design the customer journey
  • What skills do I need to create an internal capability
  • The employee experience and how that impacts my customer experience
  • The disciplines required for leading a outside-in transformation
  • How to create sustainable change in my organisation
  • The metrics that will help me know I am moving in the right direction

Join us for a interactive though provoking workshop to get you all fired up for creating remarkable experiences in your organisation.

Event Details

Start date: December 11, 2018

End date: December 11, 2018

Start time: 08:30

End time: 13:00

Venue: To be advised

Phone: +27 83 2847676

Email: hello@brandlove.co.za